Narrated by Barrett Whitener, Crucial Confrontations by Kerry Patterson has a runtime of 4 hrs 25 mins on Audible.
Publisher’s Summary
The authors of the New York Times best seller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behavior.
Discover skills to resolve touchy, controversial, and complex issues at work and at home – now available in this follow-up to the internationally popular Crucial Conversations.
Behind the problems that routinely plague organizations and families, you’ll find individuals who are either unwilling or unable to deal with failed promises. Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly – and nobody steps up to the issue. Or they do, but do a lousy job and create a whole new set of problems. Accountability suffers and new problems spring up. New research demonstrates that these disappointments aren’t just irritating, they’re costly – sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces.
Crucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like:
- An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. Now what?
- Your boss just committed you to a deadline you know you can’t meet – and not-so-subtly hinted he doesn’t want to hear complaints about it.
- Your son walks through the door sporting colorful new body art that raises your blood pressure by 40 points. Speak now, pay later.
- An accountant wonders how to step up to a client who is violating the law. Can you spell unemployment?
- Family members fret over how to tell granddad that he should no longer drive his car. This is going to get ugly.
- A nurse worries about what to say to an abusive physician. She quickly remembers “how things work around here” and decides not to say anything.
Everyone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. That we have down pat. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand and doesn’t harm the relationship – and in fact, even strengthens it.
Crucial Confrontations borrows from 20 years of research involving two groups. More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. They spent 10,000 hours watching these people, documented what they saw, and then trained and tested with more than 300,000 people. Second, they measured the impact of crucial confrontations improvements on organizational and team performance – the results were immediate and sustainable: 20 to 50 percent improvements in measurable performance.
Audiobook Details
- Narrated by: Barrett Whitener
- Length: 4 hrs 25 mins
- Publisher: McGraw Hill-Ascent Audio
- Release year: 2021
- Audible category: Business & Careers / Management & Leadership / Mentoring & Coaching
Listener Ratings
Crucial Confrontations holds an average listener rating of 4.7/5 from 63 Audible ratings.
On Audible, ratings for this title break down into narration performance and story separately:
- Performance (narration): 4.6/5
- Story: 4.7/5
- 5-star ratings: 73% of all ratings
What Audible Listeners Are Saying
5/5 stars — “Good read”
Clear examples. Good narration. I feel like this will be really helpful in the workplace.— Figulous, Audible listener
5/5 stars — “Common sense- but if only everyone read this book”
The saying… Easier said than done comes to mind. It makes sense but is often hard to apply, especially when emotions are involved. I loved this book because it acknowledged that aspect of humans and made you feel “normal” for not inherently having these skills. Great read and I hope to make the seemingly hard easier.— Carrie Fisher, Audible listener
4/5 stars — “Good content but audio is not the ideal medium for it.”
This book probably works best with a hard copy to use as reference rather than audio only: too many concepts distilled over the ear that require further review, and audio is not the best medium for it.
Still I enjoyed the book and will probably get a physical copy.— Jordi, Audible listener
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